Customer issue solutions
March 16 2015
Issue: Charles writes that carry is inconsistent.
Cause: This is the same as Phil's issue (see below)
Charles has also selected "Frame1-2 launch angle" but frame 1 was not from this shot. Result was a negative launch angle.
Solution: Switch off "Frames 1-2 launch angle" and/or upgrade to CP V 22.214.171.124
Charles writes back: System is working fine now that I have turned off the "Frame 1-2 Launch Angle". Thanks Charles
March 13 2015
Issue: Phil in California writes that system measured a negative launch angle although shot had a very positive launch angle
Cause: Phil has selected "Frame1-2 launch angle" but frame 1 was not from this shot. (Looks like a teed up ball from a previous drive)
When "Frame1-2 launch angle" is selected, the launch angle will be measured from frame 1 ( the ball on the tee or hitting position) and frame 2 and not from frame 2 to frame 3.
Solution: If you select "Frame1-2 launch angle" then ensure that the "Always grab frame 1 after shot" option has been selected in the CP's main window.
Today's version of the CP, however, automatically switches to frame 2 / frame 3 launch angle if the launch angle between frame 1 and fame 2 is found to be negative
March 10 2015
Issue: Phil in California writes that balls are sometimes not being detected when chipping
Cause: Min ball gray scale set too low
Solution: Increase "Min ball gray scale" to 90
March 4 2015
Issue: Goran in Sweden writes that both ball spin rate and path incorrect
Cause: Dots not being detected due to " Ball spin dot gray scale" set too high.
Note: Path is now being calculated by comparing dot spacing now instead of ball sizes so if dot detection fails then so will ball path.
Today's CP has a plus/minus ball path limit of 15 degrees though.
Solution: Decrease "Ball spin dot gray scale" to default of 90
February 28 2015
Issue: Goran in Sweden writes that the ball spin rate is incorrect with this shot (ie way too too high)
Cause: Dots not being detected due to camera gain too high
Solution: Decrease gain. Spin rate is now correct.
Note: During the Goran tests it was noted that the method used to calculate the spin - if the spin couldn't be measured - was not using the correct launch angle. Calculated spin rate was consequently way too high.
This has now been fixed in the current versions of the CP