Installation support Q & A
Please click on the above button for technical installation Q & A and Help
Q: Which is better: E6 or TGC ?
A: That's a matter of personal preference.
Both are very good systems with excellent graphics and ball physics.
We recommend first trying out both systems as supplied before making a decision to purchase the full versions.
Feedback from customers are mixed on this question.
Some say the graphics in TGC are a bit dull or too realistic while others say the graphics in E6 are more vibrant, vivid and lively.
TGC has an enormous selection of golf courses (over 100,000) and the ability to create your own courses
while E6 has only around 100 courses.
Some say though that because most of the TGC courses are made by private customers there's not the amount and attention to detail that E6 courses feature.
One major plus for TGC in our opinion: The voice commentary feedback you get with TGC on every hole and shot is very entertaining
Other than the occasional tweety tweety bird, E6 seems very quiet in comparison.
Once again this is a matter of preference though.
- Q: Which software is shipped with the systems?
- A: All major systems in the $4000 range (CX3, PX5 etc) are shipped with
- 1. TGC 15 course software
- 2. E6 single course with driving range trial software
- 3. RedChain single course software
- All lower cost systems are shipped without TGC but with E6 and RedChain
- GSA Golf Products and Services
- Q: I want to start a commercial indoor golf facility: which system do you recommend?
- A: The systems we normally recommend for commercial use are : CX2, CX3 or PX5
- However, each of these systems has it's pros and cons when used in a commercial environment
- CX2 is the easiest to setup and the most reliable but doesn't feature any club tracking
- While most regular customers probably won't notice that true club tracking is missing, some more discerning customers may find this a major draw back.
- The systems with club tracking are the CX3 and PX5
- Here the choice is between camera club tracking or optical sensor mat club tracking.
- The major disadvantage with camera club tracking is the fact that tracking dots or strips have to be applied to the clubs.
- It's advantage is more accurate club data
- While the PX5 with it's optical sensor club tracking mat doesn't require any tracking dots to be applied to the clubs,
- the mat itself contains sensitive electronics that after prolonged and tough use may start to break down over time and require replacement.
- The sensor mats feature a strong acrylic glass plate between the grass fibers and the electronics which helps greatly
- but still can't stop strong impact vibrations causing circuit board faults.
- While these mats should last a life time for the private individual that plays a few hours a week,
- the life span of a mat being used many hours every day by people that don't own the equipment - thumping down on the mat - will be greatly reduced.
- We therefore can only give a 6 month and not the full one year warranty on these sensor mats.
- Note that replacement circuit boards are in the $800 range.
- Q: I want to work on my game and want the most accurate system available : which system do you recommend?
- A: CX4 or CX6
- Note that tracking dots or strips have to be applied to the club with these systems
- Q: How accurate is the system ?
- A: Accuracy of our camera club tracking systems are spot on and in a league of their own compared to other systems
- Accuracy of the ball tracking cameras depend on the accuracy of the calibration
- The above recent email response from a customer strongly indicates that our calibration is also spot on though.
- Q: How complex is it to setup the system?
- I'm hoping you don't need a Masters degree in engineering science to do this
- No - No worries here. An average Bachelors degree will suffice every-time
- Okay - kidding apart - while our systems are not exactly "Plug'n'Play" we do support and hand hold every customer during the installation process.
- Depending on your technical abilities, installation maybe straight forward and simple
- but if not - then we are always here to help either via e-mail, phone or via our free remote access support.
- Q: What kind of support can I expect from GSA Golf?
- A: as stated above, we offer free remote access support, e-mail and phone support.
- Q: When I order a system, what is the delivery time?
- A: Usually 7 to 10 days
- Q: When I order a system, what guarantee do I have that I will actually get it?
- A: This question was posed to us recently so it was added here in our Q&A
- As in life, there's no real guarantee of anything but the likelihood of us not supplying a customer with ordered goods after payment is not even conceivable in our opinion.
- We'd be fugitives on the run if that ever happened.
- But just to put your mind at ease: if paying with a credit card, then you'd be guaranteed a full refund from the credit card company should you not receive the ordered goods.
- Q: If I buy a system and don't like it, can I return it for a full refund?
- A: As GSA Golf is a relatively small company (i.e. we're not Amazon.com) the answer to this unfortunately "No" at this time - as much as we'd like to be able to say "Yes"
- quote from our legal page
- All GSA Advanced Golf Simulators LLC products are custom made and/or purchased to order and thus a no return policy applies.
- Sale is considered to be done and final and no refunds are granted under any circumstances.
- However, products can be exchanged for other GSA products within a 60 day period of the purchase date
- as long as the products are in an as-new condition and fully functional
- Q: What is the warranty on GSA Golf products?
- A: All GSA Golf systems come with a have a full one year warranty
- To-date no camera has failed in more than 10 years, however, optical sensors systems like the PX2 -
- and like all other optical sensor systems from other manufacturer's - will have limited life span.
- Depending on the amount of use, this life span can be from 1 to 20 years for private individuals who use the systems only a few hours a week
- but commercial indoor facilities where the PX systems are being pounded on for 8 or more hours everyday, this can be reduced to 6 to 36 months
- Q: I'd be interested in purchasing a system but want to try it out first. Where can I do this?
- A: In order to keep our prices as low as possible, GSA Golf only sells it's products direct Online
- cutting out resellers with their 50 to 100% price increasing margins.
- GSA Golf's demo showroom has also closed to further reduce costs and offer better consumer prices
- and thus don't offer any test facilities.
- Depending on circumstances, this may change at some later date but - as of date -
- most are so convinced from our very detailed product information on the web site that this is not a major issue for them at present.
- Q: What do the letters GSA stand for?
- A: Officially : Gardiner System Applications
- Unofficially: Golf Simulators of America
- Q: How long has GSA Golf been in business?
- A: 18 years
- GSA Golf first started business in Frankfurt Germany in 1999 by British born Martin Paul Gardiner.
- As of 2009, GSA Golf has been located in Naples, Florida
- Q: How do GSA Golf products compare to other golf simulator manufacturer's products?
- A: We think extremely well, but check the unbiased reports on the Golf Simulator forums for more info
- Q: Which is better - camera club tracking or optical sensor mat club tracking?
- A: Camera club tracking is far more accurate and offers real photographic evidence of club data at and before impact to the ball
- but requires that tracking dots or strips be adhered to the clubs
- see the Camera Club Tracking page for more details here
- Q: If I buy a used GSA Golf system, can I get full technical support?
- A: Yes, but there's a transfer fee of $500 required if remote support is required.
- All GSA Golf software updates are free of charge though no matter if the transfer fee is paid or not
- Basic installation e-mail questions are also free of charge
- Q: I want a system that can detect perfect ball and club data including reliable spin data without
- having to use markings on the balls and clubs
- and that comes with full version E6 and TGC software for under $2000
- Can your company offer this?
- A: As much as we'd like to say yes to this question, I'm afraid the answer is "NO" at the moment
- There's no such system on the market in this price range alas
- However, we're sure that it's only a matter of time before there'd be a definitive "YES" in answer to this question.
- Give it another 7 to 10 years we'd say.
- Q: What in addition will need to be purchased to have the golf simulator all set up and ready for use
- (like the F series ones in the picture on the website)?
- A: Everything is supplied other than the turf carpet wood trim (available at your local hardware store for around $25 per 6ft length
- Note that the PC kiosks in the pictures are optional extra. Each system comes with a PC Monitor stand though.
- Q: What is the install process like for the F series simulators? Is it something I will be able to do by myself?
- A: It's quite straight forward and well within the capabilities of the average male. Nearly all our customers install the systems themselves.
- Some prefer to employ the services of local home theater installers though.
- Q: How much is the shipping cost of the F series simulator?
- A: Usually around $300 if within the US
- Shipping costs to Europe or Asia are usually in $800 range
- Q: Are there reoccurring fees on the TGC computer software?
- A: No - all software packages are complete full versions not requiring any other costs or subscriptions
- Q: Are there any reoccurring fees I should expect (besides maintenance) with the simulator?
- A: No - all software updates are free of charge for life.
- Q: Can I use my own PC with GSA Golf systems?
- A: Usually "Yes" but it depends on how good your PC is for the particular product you're interested in.
- You'll need a relatively good gaming PC in order to render the graphics and as long as you're only using 2 or 3 cameras then there shouldn't be any problems.
- Systems that use 4 or more cameras may require an upgraded PC in order to deal with all the incoming data on the USB bus
- Note that we offer no guarantees that our systems featuring 4 or more cameras will function on any PC
- but to-date there's only been a few that have had issues running 4 or more cameras on their PCs
- Also note that Laptops are generally not capable of running multiple camera systems.
- Q: Can I run the software at 4K Ultra HD resolution?
- A: Yes - Both E6 and TGC can run at 4K resolution
- Of course you'll require a PC, graphics card and projector that can handle 4K resolution
- See the PC's and Projectors page to read more about this
- Q: Are GSA Golf camera systems compatible with other golf sim and launch monitor manufacturer's systems?
- Q: I have an older FullSwing system, can I add your cameras to it?
- Q: I have a SkyTrak , can I add your club tracking cameras to it?
- A: As much as we would like to say yes to this question, unfortunately the answer is "no" at present
- It would be quite a simple matter to add the interfaces so that they would work but other manufacturers - not wanting to give up any of their market share - simply won't allow it.
GSA Golf Custom built PCs
With this PC, all software is pre-installed and dual quad channel USB cards are installed for up to 8 cameras
Click above to read more about PC's
Click above to read more about Projectors