-
-
Installation and Setup Steps
Step 1.
Download and install all the Control Panel software from the links supplied to you in the email sent to you
Step 2.
Install the camera driver software from the supplied USB drive
Step 3.
Mount cameras as per the instructions of your specific system
(i.e. SCX, EVi, Eagle or LX) and connect the cameras to USB3 ports on your PC
Step 4.
Start the Control Panel and ensure that both cameras are running
(i.e. there's no error messages and you see the message that 2 cameras are running)
Step 5.
Go to the Setup panel and select Vistrak EVi / SCX / LX2 or Eagle (depending on what system you have)
from the list of systems on the right hand side of the screen
Step 6.
Go to the camera 1 panel and right click on the "Defaults" button to set all settings to their default values.
Step 7.
With a ball placed on its normal launch position on your mat,
select the "Show Full Ball Frame" option and the "Video Stream Mode" option and aim the camera so that it appears close to the center of the screen
Step 8.
Do the same for camera 2.
Step 9.
Click on the Start Cameras button in the Control Panel's main window and wait a second or 2 until you see the message " ball detected, ready for swing"
You are now ready to play the ball
Step 10.
after a ball strike, you should see the message "Ball launch detected. Launch parameters sent to the game software"
Step 11.
Start you golf game software (E6, GSpro, TGC, CG3d or GSA Golf) and click the large minimize button at the top right of the screen .
You are now ready to play a round.
Steps 1, 2
SSi camera driver installation
Click above button to read
Step 3
Mount cameras as per the instructions of your specific system (i.e. SCX, EVi, Eagle or LX)
-
-
and connect the cameras to USB3 ports on your PC
The CP's main window
Step 4.
Click on the Launch CP to start the Control Panel
After the camera drivers are installed and you start the Control Panel (CP) with the cameras connected to the PC
you should see that cameras 1 and 2 are running.
(cameras 1 running only if using a single camera system like the Eagle)
The CP's setup panel
Step 5.
Go to the Setup panel and select Vistrak EVi / SCXi / LX2 / Eagle (depending on what system you have)
from the list of systems on the right hand side of the screen
Ensure the option " Using SSi cameras" is selected ON
The CP's camera windows
Step 6
Go to the cameras panel from the CP's main window
Right click on the "Defaults" button in both cameras 1 and 2 to set all settings to their default values.
Step 7 and 8.
Checking the camera aiming
With the "Show Full Ball Frame" and "Video Stream Mode" options switch on in the camera window,
ensure that the ball in both cameras appears approximately in the center of the images as shown above.
It doesn't have to be exact as the cameras will position the ball automatically.
Step 9.
Click on the Start Cameras button in the Control Panel's main window
and wait a second or 2 until you see the message " ball detected, ready for swing" and/or hear the ball detected beep sound
The CP's status messages.
After clicking the Start / Stop VisTrak button or clicking the Minimize button,
the CP will start looking for a ball in the Launch Zone area.
When a ball is detected, a beep will sound.
If a valid shot has been detected, the system will send the shot data to the game software.
After the ball has landed, the CP will automatically cycle back to the Looking for Ball mode
After Clicking the large "Minimize Window" button in the CP,
2 small buttons will show at the top left hand side of the game software.
Click on the minimized Control Panel to go back the full size CP window
Click Show Swing Video to see the last shot video
You are now ready to play the ball
VisTrak Golf Game Play
How to play a golf game with the system
VisTrak interfaces with TGC (The Golf Club), GSA ProX, GS Pro, CG3D, RedChain, E6 1.6 and E6 Connect golf game software.
Select the game software you are using from the radio buttons at top right corner of the Control Panel's main window.
Click the large "Minimize Window" button to start the cameras and connect to the game.
Start your golf game application.
If you haven't already purchased any game software, you can use the supplied GSA 18 hole golf course demo software.
In this case, select the GSA Single Course radio button.
Then click the GSA Golf Demo icon from your PC's desktop
Fault finding and Issues
1. The system states "no cameras detected"
Click above to check camera installation instructions
2. Cameras are detected but run slow
Ensure you are only using the supplied USB3 cables with the 5v power adapter and that the cables are connected to only USB3 ports on your PC
If USB2 extesnion cables are used or the cameras are connected to USB2 ports, then the running FPS speed will be too low.
Also check that your camera exposure (shutter speed) settings are below 350 fps in the CP's camera panels.
Right Click on the "Defaults" button to automatically set this
Checking the cameras speeds with the camera manufaturer's application
You can use the HuaTeng Vision application to check that the SSi cameras on your PC are running at the correct speed
Select "Continuous" in the Trigger panel to start grabing frames
Select "Manual" in the Exposure panel.
Set gain to 8.00 and Exposure time to 299 us
You should see at least a camera FPS rate of 790 FPS.
If not, then you are not connecting the cameras to USB3 ports on the front of the PC
or you are using USB2 extension cables
or you are not using the 5v adapter with the extension cables
3. The system cannot find the ball on the mat
System stays in "Looking for ball" mode
Ensure that the ball on the mat is within the launch zone area in the camera window.
4. The system finds the ball on the mat and shows the message "Ball detected. Waiting for swing" but doesn't detect a shot
Possible cause 1.
Camera orientation is incorrect.
Ensure that when a club is placed behind the ball, the club is indeed shown behind the ball in the camera panel.
Use the X rev and Y rev options to flip the image
Note that direction of play is always shown right to left in the camera images.
Possible cause 2.
Insufficient lighting spread
The light spread should be sufficient to detect the ball anywhere in the FOV of the camera.
To test, put camera in Video Steam Mode and place ball at far ends (left and right, top and bottom).
You should see that the ball is detected in all of the FOV of the camera
Possible cause 3.
Shutter speed (exposure time) is set too high.
Max shutter speed should not exceed 400 micro seconds.
Default is 300 micro seconds.
If shutter speed is set too high, then motion blur will occur and the ball in flight won't be detected and thus no ball launch will occur.
5. The system doesn't detect putts or small chips.
The message "Ball did not leave launch zone area" is displayed
Possible cause 1.
The system is not in putting or chipping mode.
For putts and small chips, the camera frame rate has to be slowed down.
The system is automatically set to Putting Mode when the ball is on the green or a putter is selected.
The system is automatically set to Chipping Mode when the ball is near the green or the user designated chipping club selected.
Possible cause 2.
The delay frames for putting or chipping modes are not set higher enough.
Adjust the "Putting delay frames" to 15 or higher in the VisTrak Video panel when in putting mode
Adjust the "Chipping delay frames" higher in the VisTrak Video panel when in chipping mode
To get into chipping mode, press the C key or designate a certain club as a Chipping mode club.
i.e. from the CP's main panel, select the club (left / right click on the club image)
and click the "Chipping Mode Club" radio button
Possible cause 3.
Your head is blocking the camera's view of the ball when you are bending down over the club.
Possible cause 4.
Even though the delay frames are set to their max value, ball still doesn't make it to the end of the launch zone
Note. A valid shot is only detected if the ball has been seen to leave the launch zone area.
In this case, place the ball closer to the forward edge of the launch zone area.
6. My browser is blocking the software downloads
Browser blocking the download?
After the download, best to switch back to at least Standard Protection
From what we gather, Google's new policy is to block all exe file downloads from websites that are not on their trusted "White List".
So until then, all users wishing to download the latest CP updates may have to go through the above shown process.
Note: do the above procedure after the download has completed and you get the "blocked" message from Google Chrome
Even then, your Virus Protection software will probably be complaining about it too.
Click the "Trust Now" in this case.
Note that you can also try the zipped download links as zipped files should be able to avoid any virus protection blocks
Please note: We guarantee there is no Virus in our software downloads what-so-ever.
We are an honest and trustworthy company and our only aim is to provide great software for use in your golf simulator.
Technical Support
Shot Replay Videos
We often require users that have issues to send us shot replay videos and screen shots to fix issues.
Go to the Shot Replay Videos and Screen Shots sections on the VisTrak Installation page to see how to do this.
Email and remote access support is available for all original purchasers of GSA Golf systems.
E-mail support is free of charge for all original purchasers of GSA Golf systems.
Remote access support is available for all purchasers for $75 per session (max 1 hr per session)
Note that your 1 hour session can be divided up to 2 sessions of 30 min or 4 15min sessions
Remote support sessions are available 7 days a week (including weekends i.e. Sat or Sun) at 2pm ET
Remote access support requires that you have "TeamViewer" installed on your PC
Go to www.teamviewer.com to get your free team viewer installed
Buy GSA Golf remote support 1 hr session for
Price: $ 75.00
Home
Products
Cameras
Software
Enclosures
ProTee
E6 Courses
Business
Tech News
